Job purpose:

We are seeking a professional, customer-focused senior waiter with exceptional wine knowledge and outstanding upselling skills. The senior waiter coordinates and supervises the activities of the waitstaff to ensure exceptional service delivery. Acting as a bridge between restaurant management and front-line staff, the senior waiter arranges the dining experience from start to finish.

Key duties & responsibilities 

• Welcome guests and escort them to their tables
• Present menus, explain dishes, and recommend specials
• Take food and beverage orders, enter them into the system, and memorize details
• Prepare drinks, including wine, and serve them appropriately
• Proven wine knowledge with experience in wine pairings, regions, varietals, and tasting notes (certification is a plus).
• Previous waitstaff experience in an upscale or fine dining environment.
• Exceptional upselling skills with a proven track record of increasing sales through suggestive selling techniques.
• Evaluate guest satisfaction, address feedback, and resolve complaints
• Prepare checks, collect payments, and handle billing details
• Assist in preparing tables for dinner service
• Train junior staff, assign tasks, and monitor performance
• Ensure adherence to food handling guidelines
• Coordinate shifts, manage reservations, and oversee cleanliness.

Experience & Skills

• Experience in supervising staff and 5-8 years relevant experience in a similar position
• Certification in sommelier training or equivalent wine education.
• Understanding of food safety procedures
• Maintaining safety standards and portion sizes
• Familiarity with point-of-sale systems
• Being dependable and customer-oriented
• Effective communication with guests and staff
• Handling complaints professionally
• Understanding high-end service expectations
• Ensuring quality service for both in-person and to-go orders
• Adapting to changing situations
• Balancing cash drawers and handling payments

Salary is an estimate and is based off of work and experience